Brian Douglas Fitch - Law Enforcement Interpersonal Communication and

New Store Stock
About this Item

The item is a book Paperback
The Author Name is Brian Douglas Fitch
The Title is Law Enforcement Interpersonal Communication and Conflict Management : The IMPACT Model

Condition New

Other Comments
New Store Stock
Content Language - English
Category - SOCIAL SCIENCE / Criminology


Product Description -
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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Location ID 245z

iHaveit SKU ID 1350129867