{"product_id":"165213619_product","title":"Scott McKain - Ultimate Customer Experience : 5 Steps Everyone Must Kn","description":"New Store Stock\u003cbr\u003e\u003cstrong\u003eAbout this Item\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eThe item is a book Hardback\u003cbr\u003eThe Author Name is Scott McKain\u003cbr\u003eThe Title is The Ultimate Customer Experience : 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work\u003cbr\u003e\u003cbr\u003eCondition New\u003cbr\u003e\u003cbr\u003eOther Comments\u003cbr\u003eNew Store Stock\u003cbr\u003eCategory - Business \u0026amp; Economics\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eProduct Description -\u003cbr\u003eIn The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace. \r\n\r\nWhen was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?\r\n \r\nI've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager.\r\n\r\n How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values.\r\n \r\nThere are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips withand try to learn howbusiness has been changed forever, the level at which we connect with customers has never been more important.\r\n \r\nThe five steps to creating an Ultimate Customer Experience are:\r\n \r\n1. Don't Make It Right .\r\n\r\n . . GET It Right!\r\n \r\n2.\r\n\r\n Make a Great Impression\r\n \r\n3. Serve with Empathy\r\n \r\n4. Connect with Emotion\r\n \r\n5.\r\n\r\n Take Personal Responsibility\r\n \r\nIf your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activityor asks their employees to invest in an activityin which they had little interest. Your company believes that you are its most important asset!\r\n \r\nIf you are investing your own resources reading this book, that means you're taking the most important step any of us can ever takea step toward personal growth.\r\n\r\n You wouldn't read this book if all you want to do is tread water and remain the same.\r\n \r\nYou must take personal responsibility for how you engage your customerslet me show you how.\u003cbr\u003e\u003cp\u003eWhen possible we will add details of the items we are selling to help buyers know what is included in the item for sale. The details are provided automatically from our central master database and can sometimes be wrong.\u003c\/p\u003e\n\n\u003cp\u003eBooks are released in many editions and variations, such as standard edition, re-issue, not for sale, promotional, special edition, limited edition, and many other editions and versions.  The Book you receive could be any of these editions or variations. If you are looking for a specific edition or version please contact us to verify what we are selling.\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGift Ideas\u003c\/strong\u003e\u003cbr\u003e\nThis is a great gift idea.\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHours of Service\u003c\/strong\u003e\u003cbr\u003e\nWe have many warehouses, some of the warehouses process orders seven days a week, but the Administration Support Staff are located at a head office location, outside of the warehouses, and typically work only Monday to Friday.\u003c\/p\u003e\n\u003cbr\u003eLocation ID 245z\u003cbr\u003e\u003cbr\u003eiHaveit SKU ID 174188795\u003cbr\u003e\u003cbr\u003e","brand":"Forefront Books","offers":[{"title":"Default Title \/ unisex","offer_id":45740138365172,"sku":"174188795","price":19.36,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/ihaveitmarketplace.com\/products\/165213619_product","provider":"iHaveit","version":"1.0","type":"link"}