{"product_id":"165211436_product","title":"Blake Morgan - 8 Laws of Customer-Focused Leadership : New Rules for B","description":"New Store Stock\u003cbr\u003e\u003cstrong\u003eAbout this Item\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eThe item is a book Hardback\u003cbr\u003eThe Author Name is Blake Morgan\u003cbr\u003eThe Title is The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer\u003cbr\u003e\u003cbr\u003eCondition New\u003cbr\u003e\u003cbr\u003eOther Comments\u003cbr\u003eNew Store Stock\u003cbr\u003eCategory - Business \u0026amp; Economics\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eProduct Description -\u003cbr\u003eA leadership playbook for making customer experience a core aspect of your business.   In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence.\r\n\r\n The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer.\r\n\r\n Customer experience is a decision leaders must make every day, and this book shows you how:C.reate a customer experience mindset.   eX.ceed longterm profit expectations by focusing on both short term and long term profits.   L.ay out your customer experience strategy creation and stick to it.\r\n\r\n   E.mbark on your 90 day get started plan.   A.nticipate the future by being a customer experience futurist.   D.on’t forget that employees are customers too.\r\n\r\n   E.valuate success and measure what can be measured.   R.eaffirm the priority - keep CX front and center.   Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!\u003cbr\u003e\u003cp\u003eWhen possible we will add details of the items we are selling to help buyers know what is included in the item for sale. The details are provided automatically from our central master database and can sometimes be wrong.\u003c\/p\u003e\n\n\u003cp\u003eBooks are released in many editions and variations, such as standard edition, re-issue, not for sale, promotional, special edition, limited edition, and many other editions and versions.  The Book you receive could be any of these editions or variations. If you are looking for a specific edition or version please contact us to verify what we are selling.\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eGift Ideas\u003c\/strong\u003e\u003cbr\u003e\nThis is a great gift idea.\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHours of Service\u003c\/strong\u003e\u003cbr\u003e\nWe have many warehouses, some of the warehouses process orders seven days a week, but the Administration Support Staff are located at a head office location, outside of the warehouses, and typically work only Monday to Friday.\u003c\/p\u003e\n\u003cbr\u003eLocation ID 245z\u003cbr\u003e\u003cbr\u003eiHaveit SKU ID 174176613\u003cbr\u003e\u003cbr\u003e","brand":"HarperCollins Focus","offers":[{"title":"Default Title \/ unisex","offer_id":45739992350964,"sku":"174176613","price":17.17,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/ihaveitmarketplace.com\/products\/165211436_product","provider":"iHaveit","version":"1.0","type":"link"}